By creating an account you are agreeing to the Terms of Service and Privacy Policy.
Soul Sister Health Last updated: 1st July 2026
Soul Sister Health (“we,” “us,” “our”) is operated by ES Leyden & AT McGrath Partnership T/A Soul Sister Health (ABN 30 849 896 979), based in Ashgrove, QLD.
We provide online health coaching, nutrition and exercise programming, community membership (the SSH Collective Hub), and supplement products. Because some of what we collect is health information, we handle it under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), regardless of our business size. This applies to us as a health service provider even though small businesses are ordinarily exempt.
This policy explains what we collect, why, how we protect it, and what rights you have. Please read it alongside our Terms & Conditions.
Contact and account details Name, email, phone number, postal/shipping address, date of birth, username and password for member portals.
Health and fitness information (sensitive information) Depending on which offering you use, this may include: health history and goals, current medications or conditions you choose to disclose, body composition and DEXA scan data, food diaries and nutrition logs, training history, progress photos, and coaching session notes.
We only collect this where you provide it voluntarily (e.g. onboarding forms, coaching check-ins, food diary submissions) and only to deliver the coaching, program, or hub service you’ve signed up for.
Payment and order information Billing details, purchase history, and shipping address for supplement orders. Card and full payment details are collected and processed directly by our payment processor — we do not store your full card details.
Community and communication data Messages, posts, or comments you share inside the Thrive Coaching Circle, VIP coaching, or the SSH Collective Hub (including via Telegram or ManyChat DM flows), and any correspondence with us by email.
Website and technical data IP address, browser type, device information, pages visited, and cookie data (see Section 6).
Directly from you, via:
We do not collect sensitive health information about you from third parties without your knowledge.
We will never use your health information for marketing purposes without your separate, explicit consent.
Because health information is classed as “sensitive information” under the Privacy Act, we apply extra care:
Soul Sister Health coaches are not medical practitioners. We don’t diagnose, treat, or provide medical advice — see our Terms & Conditions for the full scope of our services.
We don’t sell your personal information. We share it only with the third parties needed to run our business, including:
Some of these providers may store or process data on servers located outside Australia (for example, in the US). Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles, including relying on the provider’s own privacy and security commitments.
We may also disclose information if required by law, to protect someone’s safety, or in connection with a business sale or restructure (in which case we’ll notify affected members).
Our website uses cookies to understand how the site is used and to improve your experience — for example, remembering your cart, and analysing which pages are most useful. Cookies don’t give us access to your device or any information beyond what you choose to share with us.
You can set your browser to decline cookies, though some site features (like checkout) may not work properly without them.
We use physical, electronic, and administrative safeguards to protect the information we hold, including secure hosting, restricted staff access to sensitive health data, and secure payment processing (we don’t store full card details). No online system is 100% secure, but we take this seriously given the sensitivity of health data we hold.
You can ask us, at any time, to:
Email hello@soulsisterhealth.com.au and we’ll respond within a reasonable timeframe.
If you’re not satisfied with how we’ve handled a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
We retain personal and health information only for as long as needed to provide our services, meet legal/tax obligations, and resolve disputes. Coaching and program records are generally retained for the duration of your membership plus a reasonable period afterward, unless you request earlier deletion.
Our services are intended for adults. We don’t knowingly collect personal information from anyone under 18 without parental/guardian consent.
Our site and communications may link to third-party websites (e.g. podcast platforms, payment gateways, social media). We’re not responsible for the privacy practices of those sites — please check their own policies.
We may update this policy as our offerings evolve. Changes take effect immediately upon posting to this page, and continued use of our site or services after an update means you accept the revised policy.
Questions, requests, or concerns about your privacy:
Email: hello@soulsisterhealth.com.au Business: ES Leyden & AT McGrath Partnership T/A Soul Sister Health (ABN 30 849 896 979) Address: Ashgrove, QLD 4060
Notifications
