Terms + Conditions

Soul Sister Health Last updated: 1 July 2026

Welcome to Soul Sister Health. By using this website or any of our services, you agree to be bound by the terms below, together with our Privacy Policy and Returns Policy.

“Soul Sister Health,” “we,” “us,” and “our” refer to ES Leyden & AT McGrath Partnership T/A Soul Sister Health (ABN 30 849 896 979), based in Ashgrove, QLD 4060. “You” refers to anyone using our site or services.

We offer four types of services, each with its own section below:

Online health coaching (Thrive Coaching Circle, VIP 1:1 Coaching)
Online nutrition and exercise programming (SSH Nutrition Program, Leaner Reset programs, SSH Move Studio)
The SSH Collective Hub (community membership)
SSH supplement products (online store)

These Terms take effect immediately upon posting. Continued use of our site or services indicates you’ve read and accepted them.

PART A: GENERAL TERMS (apply to everyone)

A1. Use of This Site

Content on this site is for general information only and subject to change without notice. We don’t guarantee the accuracy, completeness, or timeliness of information on the site, and your use of it is at your own risk.

A2. Age & Eligibility

You must be the age of majority in your state/country, or have guardian consent, to use our services or purchase our products.

A3. Intellectual Property

All content on this site and within our programs, coaching, and the Collective Hub: including text, video, worksheets, frameworks (e.g. the 30-10-3 Method), branding, and design — is owned by or licensed to Soul Sister Health. You may not reproduce, distribute, or exploit this content without our written consent.

A4. Prohibited Use

You agree not to use our site or services unlawfully, transmit harmful code, interfere with site functionality, or infringe anyone’s rights. We may suspend or terminate your access immediately for breach of these Terms.

A5. No Warranty / Limitation of Liability

To the extent permitted by law, we exclude all warranties regarding the site and services being uninterrupted, error-free, or fit for a particular purpose. We are not liable for indirect or consequential loss arising from your use of our site, programs, coaching, or products, except where liability cannot be excluded under Australian Consumer Law (see A9).

A6. Third-Party Tools & Links

Our services may involve third-party tools (e.g. payment processors, ManyChat, Telegram, podcast platforms). We don’t control these and aren’t responsible for their content, availability, or terms. Links to other websites are provided for convenience only.

A7. User Submissions

Any feedback, testimonials, comments, or content you submit to us may be used by Soul Sister Health (e.g. in marketing) unless you tell us otherwise in writing. You’re responsible for ensuring anything you submit doesn’t infringe on others’ rights or contain unlawful material.

A8. Indemnity

You agree to indemnify Soul Sister Health against any claims, losses, or expenses arising from your breach of these Terms or misuse of our site or services.

A9. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded. Where we’re permitted to limit our liability, our liability is limited to (at our option) resupplying the service/product or refunding the amount paid.

A10. Changes, Governing Law & Contact

We may update these Terms at any time; changes apply immediately upon posting. These Terms are governed by the laws of Australia. Questions: hello@soulsisterhealth.com.au

PART B: SSH SUPPLEMENT PRODUCTS (Online Store)

B1. Ordering & Pricing

All prices are in AUD and may change without notice. We reserve the right to refuse or cancel any order, including for pricing errors, stock issues, or suspected fraud.

B2. Product Information & Health Disclaimer

Our supplement descriptions are provided for general information only and are not medical advice.
Product images and packaging may vary from what’s shown on our site.
Always read the label and follow directions for use. If symptoms persist, consult your healthcare practitioner.
If you are pregnant, breastfeeding, taking medication, or have an existing medical condition, consult your doctor or healthcare provider before using any supplement, and check ingredient/allergen lists carefully.
Supplements are not intended to diagnose, treat, cure, or prevent any disease.
Keep out of reach of children.

B3. Shipping & Delivery

Shipping timeframes and costs are set out on our Shipping Information page. Delivery times are estimates only and we’re not liable for courier delays outside our control.

B4. Returns & Refunds

Returns and refunds for supplement purchases are handled per our Returns Policy and in accordance with your rights under Australian Consumer Law (e.g. faulty, not-as-described, or unfit-for-purpose products). Change-of-mind returns on opened supplement products are not accepted for hygiene and safety reasons unless required by law.

B5. Storage & Handling

Once received, it’s your responsibility to store products as directed on the label (e.g. cool, dry place) and to check expiry dates before use.

PART C: ONLINE NUTRITION & EXERCISE PROGRAMS

(Leaner Reset program, SSH Move Studio, and similar self-paced/online programs)

C1. What’s Included

Programs give you access to structured nutrition and/or training content, resources, and (where specified) a members’ portal, for the duration stated at purchase.

C2. Access

Program access is for your personal, individual use only and cannot be shared, resold, or transferred. We may revoke access without refund if these Terms are breached (including unauthorised sharing of materials).

C3. Physical Activity & Health Disclaimer

Our programs are educational and general in nature: they are not medical advice, and not a substitute for individualised medical or allied health guidance.
Exercise and dietary changes carry inherent risk. By participating, you confirm you’re medically able to undertake the activities involved, and you agree to consult your doctor before starting any new nutrition or exercise program, particularly if you have an existing health condition, injury, or are pregnant/postpartum.
You participate in any exercise or nutrition program at your own risk, and you release Soul Sister Health, its founders, and coaches from liability for injury or harm arising from your participation, except where liability cannot be excluded by law.
Individual results vary and are not guaranteed.

C4. Refunds

Due to the digital nature of these programs and immediate access to content upon purchase, we don’t offer change-of-mind refunds once access has been granted, except as required by Australian Consumer Law. If you believe there’s a fault with your program access, contact us at hello@soulsisterhealth.com.au.

C5. Intellectual Property

All program content is owned by Soul Sister Health and provided for your personal use only. Reproduction, resale, or distribution is prohibited.

PART D: SSH COLLECTIVE HUB (Community Membership)

D1. What It Is

The SSH Collective Hub is a month-to-month community membership providing access to community discussion, resources, and content shared by Soul Sister Health.

D2. Billing & Cancellation

Membership is billed month-to-month and renews automatically until cancelled. You may cancel anytime before your next billing date; access continues until the end of your current billing cycle, with no further charges after that.

D3. Refunds

If you join and decide within the first 14 days that the Collective Hub isn’t right for you, we’ll offer a partial refund of your original payment. Due to the immediate access provided to digital content and community discussion, we can’t offer a full refund once access has been granted. After 14 days, all payments are final and non-refundable (except as required by law).

D4. Community Standards

By joining, you agree to:

Treat other members with kindness, respect, and confidentiality
Avoid discriminatory, judgmental, or disrespectful language or behaviour
Keep discussions within the Hub private and not share them outside the community
Not solicit, spam, or promote outside services or products

We may remove any member and revoke access without refund for breaching these standards or for behaviour deemed inappropriate, unsafe, or disruptive.

D5. Recording & Confidentiality

Where the Hub includes live calls, sessions may be recorded and made available to current members only via the private portal. By participating, you consent to being recorded. Recordings are not shared outside the community.

D6. Health Disclaimer

Content shared in the Collective Hub is general education and community support only: it is not individualised medical, nutrition, or exercise advice, and is not a substitute for professional healthcare guidance. See Part E, Section E6 for our full health disclaimer, which applies equally here.

D7. Intellectual Property

All materials shared within the Hub are the intellectual property of Soul Sister Health and may not be copied, shared, or distributed outside the community without written permission.

PART E: HEALTH COACHING

(Thrive Coaching Circle & VIP 1:1 Coaching)

E1. Business Information

Legal Entity: ES Leyden & AT McGrath Partnership T/A Soul Sister Health ABN: 30 849 896 979 Business Address: Ashgrove, QLD 4060 Support Email: hello@soulsisterhealth.com.au Jurisdiction: Primarily Australia, with some international clients

E2. Thrive Coaching Circle: Access & Membership

The Thrive Coaching Circle is a month-to-month group coaching membership including monthly live group coaching calls, member portal access, private community support, and regularly updated resources. Access is for personal use only and cannot be shared, sold, or transferred. While we recommend staying at least 2–3 months to see the full benefit, membership is month-to-month and cancellable anytime before your next billing cycle.

E3. VIP 1:1 Coaching: Access & Duration

VIP Coaching is a private, personalised coaching container including 1:1 coaching calls with Anna or Em, supporting materials, and optional session recordings for your personal use. Billed month-to-month; while we recommend a minimum of 2–3 months for meaningful results, you may cancel anytime before your next billing cycle. Access is for the individual client only.

E4. Refund Policy (both Thrive Coaching Circle and VIP Coaching)

If you decide within the first 14 days that coaching isn’t the right fit, we’ll offer a partial refund of your original investment. Due to the personalised and digital nature of coaching – including immediate access to live sessions, materials, and direct coach support – a full refund isn’t available once coaching has commenced. After 14 days, all sales are final and non-refundable, except as required by law. If you cancel, access continues until the end of your current billing cycle with no further charges.

E5. Recording & Confidentiality

Group coaching calls are recorded and made available to current members via the portal; by participating, you consent to being recorded. 1:1 sessions may be recorded upon request for your personal use only. Confidentiality is central to our coaching relationship – information shared during sessions is treated as strictly confidential, except where disclosure is required by law or necessary for safety.

E6. Health, Medical & Personal Responsibility

Soul Sister Health provides coaching, education, and accountability within the professional scope of certified health coaches, exercise physiologists, and personal trainers. We do not provide medical advice, diagnosis, or treatment.

By participating in coaching, you acknowledge:

You’re responsible for your own health, wellbeing, and decisions.
You’ll consult your healthcare provider before making significant changes to nutrition, exercise, or lifestyle – particularly if pregnant, postpartum, or managing an existing medical condition.
All coaching is educational and informational, not a substitute for medical care.
You release Soul Sister Health, its founders, and coaches from liability for the use or misuse of information or guidance provided, except where liability cannot be excluded by law.

E7. Community & Conduct

By working with us (including within any group calls or community touchpoints), you agree to treat all interactions with honesty, respect, and integrity, honour agreed boundaries and time commitments, and refrain from inappropriate or disrespectful conduct. We may terminate coaching immediately for conduct that is unsafe, disrespectful, or breaches these Terms.

E8. Pricing & Payments

Pricing is displayed in AUD on the relevant sales page at time of purchase. Payments are billed monthly and renew automatically until you cancel before your next billing date.

E9. Intellectual Property

All coaching materials, resources, and tools are the intellectual property of Soul Sister Health and may not be copied, shared, or distributed without written permission.

E10. Termination

We may revoke or terminate coaching access without refund if you breach these Terms, fail to meet payment obligations, share materials outside your membership, or engage in disrespectful, harmful, or unethical behaviour.

E11. Contact

Questions or requests: hello@soulsisterhealth.com.au