DOMESTIC SHIPPING

PROCESSING TIME

Orders are generally processed and dispatched within 2-3 business days after the order is received.  Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders (especially in the lead up to holiday periods or during sale events), shipments may be slightly delayed but we will endeavour to dispatch orders as quickly as possible.  Please allow additional days in transit for delivery during these times. If there will be a significant delay in shipment of your order, we will contact you via email or telephone to let you know.

SHIPPING METHODS

We offer one parcel shipping methods being Australia Post eParcel Standard.  Australia Post offers an extensive delivery network that covers all Australian addresses (including PO Box addresses) with all orders tracked* and requiring signature upon delivery (unless otherwise instructed by you).  NOTE:  If you provide authority to leave, we cannot accept responsibility for missing parcels.

We reserve the right to select a different shipping method depending on order specifics.  This is generally only required for large and heavy orders where it may be more economically viable to use the services of a road freight courier.

SHIPPING RATES AND DELIVERY ESTIMATES

Shipping rates are automatically calculated based on the size, weight and the shipping address postcode and are displayed during the checkout process.  We endeavour to keep our rates as low as possible while providing you with a reliable ‘signature on delivery’ service and sending well packed orders to ensure they arrive intact (especially when sending glass).  For a shipping quote, use our shipping calculator within the shopping cart.  Note:  When our online store is closed for holidays, our shipping options/calculator will be disabled and shipping quotes will not be available.  

The information below is indicative only:

Shipping Method	Estimated Delivery Time (after dispatch)	Shipping Cost
Australia Post eParcel Standard	3-7 business days*	From $11.00 depending on order specifics.  Capped at $14.95 (Australia only).
Local Pick Up	ASAP	Pick up areas are Ashgrove and Paddington, Brisbane

*Delivery timeframes are a guide only and do not include our processing time as stated above.