Privacy Policy
Soul Sister Health Last updated: 1st July 2026
Soul Sister Health (“we,” “us,” “our”) is operated by ES Leyden & AT McGrath Partnership T/A Soul Sister Health (ABN 30 849 896 979), based in Ashgrove, QLD.
We provide online health coaching, nutrition and exercise programming, community membership (the SSH Collective Hub), and supplement products. Because some of what we collect is health information, we handle it under the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth), regardless of our business size. This applies to us as a health service provider even though small businesses are ordinarily exempt.
This policy explains what we collect, why, how we protect it, and what rights you have. Please read it alongside our Terms & Conditions.
1. What We Collect
Contact and account details Name, email, phone number, postal/shipping address, date of birth, username and password for member portals.
Health and fitness information (sensitive information) Depending on which offering you use, this may include: health history and goals, current medications or conditions you choose to disclose, body composition and DEXA scan data, food diaries and nutrition logs, training history, progress photos, and coaching session notes.
We only collect this where you provide it voluntarily (e.g. onboarding forms, coaching check-ins, food diary submissions) and only to deliver the coaching, program, or hub service you’ve signed up for.
Payment and order information Billing details, purchase history, and shipping address for supplement orders. Card and full payment details are collected and processed directly by our payment processor — we do not store your full card details.
Community and communication data Messages, posts, or comments you share inside the Thrive Coaching Circle, VIP coaching, or the SSH Collective Hub (including via Telegram or ManyChat DM flows), and any correspondence with us by email.
Website and technical data IP address, browser type, device information, pages visited, and cookie data (see Section 6).
2. How We Collect It
Directly from you, via:
- Website forms, checkout, and account registration
- Coaching intake forms, food diary submissions, DEXA scan uploads, and check-ins
- Telegram, ManyChat DM flows, and email correspondence
- Podcast platform interactions and lead magnet opt-ins
- Cookies and website analytics (automatically, when you browse our site)
We do not collect sensitive health information about you from third parties without your knowledge.
3. Why We Use Your Information
| Offering | What we use it for |
|---|---|
| Coaching (Thrive Coaching Circle, VIP 1:1) | Personalising coaching, tracking progress, running group calls, community management, billing |
| Nutrition & exercise programs (Leaner Reset, SSH Nutrition Program, Move Studio) | Program access and delivery, tailoring content to your goals, customer support |
| SSH Collective Hub | Managing membership access, community moderation, content delivery, billing |
| Supplement sales | Processing and shipping orders, managing returns, customer service |
| All offerings | Internal record keeping, improving our products and services, sending you service-related communications, and — only where you’ve opted in — marketing emails or promotions |
We will never use your health information for marketing purposes without your separate, explicit consent.
4. Sensitive Information & Health Data
Because health information is classed as “sensitive information” under the Privacy Act, we apply extra care:
- We only collect it with your consent (e.g. by voluntarily completing an intake form or food diary).
- It’s used solely to deliver the coaching or program you’ve engaged us for — never sold, and never shared with third parties for their own marketing.
- Access to your health data within our team is limited to the coach(es) working with you and admin staff who need it to run your program.
- You can ask us to correct or delete health information we hold on you at any time (see Section 8).
Soul Sister Health coaches are not medical practitioners. We don’t diagnose, treat, or provide medical advice — see our Terms & Conditions for the full scope of our services.
5. Who We Share Information With
We don’t sell your personal information. We share it only with the third parties needed to run our business, including:
- Payment processors (for processing supplement purchases and coaching/membership billing)
- Website and hosting providers (WordPress, Elementor)
- Email marketing platform (for newsletters and program communications you’ve opted into)
- ManyChat / Meta (for Instagram DM automation, where you’ve messaged us or opted in)
- Telegram (for community/coaching chat groups you’ve joined)
- Shipping and courier providers (for supplement order fulfilment)
- Podcast hosting platforms (where relevant to podcast-related opt-ins)
Some of these providers may store or process data on servers located outside Australia (for example, in the US). Where this happens, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles, including relying on the provider’s own privacy and security commitments.
We may also disclose information if required by law, to protect someone’s safety, or in connection with a business sale or restructure (in which case we’ll notify affected members).
6. Cookies
Our website uses cookies to understand how the site is used and to improve your experience — for example, remembering your cart, and analysing which pages are most useful. Cookies don’t give us access to your device or any information beyond what you choose to share with us.
You can set your browser to decline cookies, though some site features (like checkout) may not work properly without them.
7. Data Security
We use physical, electronic, and administrative safeguards to protect the information we hold, including secure hosting, restricted staff access to sensitive health data, and secure payment processing (we don’t store full card details). No online system is 100% secure, but we take this seriously given the sensitivity of health data we hold.
8. Access, Correction & Complaints
You can ask us, at any time, to:
- See what personal information we hold about you
- Correct information that’s wrong or out of date
- Delete health or personal information you no longer want us to hold (subject to any legal obligation we have to retain it)
- Opt out of marketing communications (every marketing email includes an unsubscribe link)
Email hello@soulsisterhealth.com.au and we’ll respond within a reasonable timeframe.
If you’re not satisfied with how we’ve handled a privacy concern, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
9. Data Retention
We retain personal and health information only for as long as needed to provide our services, meet legal/tax obligations, and resolve disputes. Coaching and program records are generally retained for the duration of your membership plus a reasonable period afterward, unless you request earlier deletion.
10. Children
Our services are intended for adults. We don’t knowingly collect personal information from anyone under 18 without parental/guardian consent.
11. Links to Other Websites
Our site and communications may link to third-party websites (e.g. podcast platforms, payment gateways, social media). We’re not responsible for the privacy practices of those sites — please check their own policies.
12. Changes to This Policy
We may update this policy as our offerings evolve. Changes take effect immediately upon posting to this page, and continued use of our site or services after an update means you accept the revised policy.
13. Contact Us
Questions, requests, or concerns about your privacy:
Email: hello@soulsisterhealth.com.au Business: ES Leyden & AT McGrath Partnership T/A Soul Sister Health (ABN 30 849 896 979) Address: Ashgrove, QLD 4060
