Terms + Conditions
Welcome to our website, Soul Sister Health, ‘site’. If you continue to browse and use this site you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Soul Sister Health’s relationship with you in relation to this site.
The term ‘Soul Sister Health’ or ‘soulsisterhealth.com.au’ or ‘us’ or ‘we’ refers to the owners of the site. The term ‘you’ refers to the user or viewer of our site.
The use of this site is subject to the following terms of use:
The content of the pages of this site is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this site for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this site is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this site meet your specific requirements.
This site contains material which is owned by or licensed to us and other third parties we have chosen to work with. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this site, which are not the property of, or licensed to the operator, are acknowledged on the site.
Unauthorised use of this site may give rise to a claim for damages and/or be a criminal offence.
You must not damage, interfere with or disrupt access to this site or its content, nor do anything that may impair its functionality or interfere with another person’s access to or use of this site or its content. You must not use this site or content in any way that is unlawful or damaging to soulsisterhealth.com.au or any other person.
From time to time this site may also include links to other sites. These links are provided for your convenience to provide further information. They do not signify that we endorse the site(s). We have no responsibility for the content of the linked site(s).
You may not create a link to this site from another site or document without Soul Sister Health’s prior written consent.
To the fullest extent permitted by law, WordPress and its licensors exclude all liability for any loss or damage suffered by you or any third party, whether direct, indirect, incidental or consequential and howsoever arising, from your access to and use of this site and its content.
You indemnify soulsisterhealth.com.au and hold soulsisterhealth.com.au harmless from and against all losses, actions, claims, demands or expenses arising out of or in connection with your use of this site.
Your use of this site and any dispute arising out of such use of the site is subject to the laws of Australia.
This document may change as our site develops and grows, so please re-visit this page as often as you wish.
Please note changes to the privacy policy, disclaimers or terms and conditions take effect immediately upon posting / become live on this site. Any further use of this site and the content enclosed within by yourself or someone under your direct care/supervision, indicates you have read and accept these complete documents.
SECTION 1 – ONLINE STORE TERMS
By agreeing to these Terms of Service, you affirm that you meet the age requirements stipulated by the laws of your state or province of residence. You also affirm that if you are not of the age of majority, you have obtained consent from a legal guardian to use this website.
You agree not to utilise our products or services for any unlawful purposes or in violation of applicable laws, including but not limited to copyright laws. It is prohibited to transmit any harmful code or malware.
Failure to comply with any of these Terms will result in immediate termination of your access to our products and/or services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You acknowledge that while we take measures to protect your data, your content (excluding credit card information) may be transferred unencrypted and subject to changes necessary for network compatibility.
Without our express written consent, you may not reproduce, duplicate, sell, or exploit any part of the Service.
The headings used in this agreement are provided for convenience and do not affect the interpretation of these Terms.
SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We do our best to ensure the accuracy and completeness of the information provided on our website, but we cannot guarantee that all information is current or error-free. Therefore, we advise that all information on this site is taken as general information only and it is our recommendation that you consult primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
Historical information on the site may not always be current, and we reserve the right to update or modify the contents without prior notice.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without prior notice.
We reserve the right to modify or discontinue any part of our product or service offering at any time without notice. We shall not be liable for any modifications, price changes, or discontinuations.
SECTION 5 – PRODUCTS OR SERVICES
Certain products or services may be exclusively available on our website with limited quantities and are subject to our Return Policy.
We aim to accurately represent the colors and images of our products; however, we cannot guarantee that your monitor’s display will be entirely accurate.
We reserve the right to limit the sales of our products to specific individuals, regions, or jurisdictions. Descriptions of products and prices are subject to change without notice.
We do not guarantee that the quality of products, services, or information obtained through our Service will meet your expectations.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order placed with us and may limit or cancel quantities purchased per person, per household, or per order.
You agree to provide accurate and complete account information for all purchases made on our website and to promptly update your information when necessary.
For more details, please refer to our Returns Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools, but we do not monitor or control these tools and provide them “as is” without any warranties.
Your use of optional third-party tools is at your own risk, and you should ensure you agree with the terms provided by the third-party provider(s).
Any new features or services added to the website will also be subject to these Terms of Service.
SECTION 8 – THIRD-PARTY LINKS
Our Service may contain links to third-party websites that are not operated or affiliated with us. We are not responsible for the content or accuracy of these third-party websites.
Transactions made through third-party websites are at your own risk, and you should review their policies before engaging in any transactions.
SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
You agree that any submissions made to us, whether at our request or not, may be used by us without restriction. We may edit, copy, publish, distribute, or translate these submissions as we see fit.
We may monitor and remove content that we deem unlawful, offensive, or objectionable.
You are responsible for ensuring that your comments do not violate any third-party rights or contain unlawful or harmful material.
SECTION 10 – PERSONAL INFORMATION
Any personal information you provide through our website is subject to our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be errors or inaccuracies in the information provided on our website. We reserve the right to correct these errors and update information without prior notice.
We are not obligated to update or amend information in the Service unless required by law.
SECTION 12 – PROHIBITED USES
You agree not to use our website for any unlawful or prohibited purposes, including but not limited to infringing upon intellectual property rights or engaging in harassment or discrimination.
We reserve the right to terminate your access to the Service if you violate any of these prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free.
You agree that your use of the Service is at your sole risk, and we disclaim all warranties and conditions to the fullest extent permitted by law.
We shall not be liable for any damages arising from your use of the Service, except as expressly stated by us.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold us harmless from any claims or demands, including reasonable legal fees, arising from your breach of these Terms of Service or your violation of any law or third-party rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is deemed unlawful or unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.
SECTION 16 – TERMINATION
These Terms of Service are effective until terminated by either party. We may terminate the agreement at any time if you fail to comply with these Terms.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, along with any posted policies, constitute the entire agreement between you and us regarding the Service, superseding any prior agreements or understandings.
SECTION 18 – GOVERNING LAW
These Terms of Service are governed by the laws of Australia.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service on our website.
We reserve the right to update, change, or replace any part of these Terms of Service without prior notice. Your continued use of the Service constitutes acceptance of these changes.
SECTION 20 – CONTACT INFORMATION
Questions regarding these Terms of Service should be directed to us at hello@soulsisterhealth.com.au.
THRIVE COACHING CIRCLE TERMS & CONDITIONS
1. Business Information
Legal Entity: ES Leyden & AT McGrath Partnership T/A Soul Sister Health
ABN: 30 849 896 979
Business Address: Ashgrove, QLD 4060
Support Email: hello@soulsisterhealth.com.au
Jurisdiction: Primarily Australia, with some international clients.
2. Access & Membership
The Thrive Coaching Circle is a month-to-month membership that provides access to live group coaching calls, resources, and a private community.
While we encourage members to remain for at least 2–3 months to gain the full benefit of our coaching and education, membership is month-to-month and you may cancel anytime before your next billing cycle.
Access includes:
Monthly live group coaching calls
Access to the online member portal
Community support via our private group
Educational resources and tools uploaded regularly
Access is for personal use only and cannot be shared, sold, or transferred.
3. Refund Policy
We understand that sometimes things don’t align.
If you join and decide within the first 14 days that the Thrive Coaching Circle isn’t the right fit, we’ll offer you a partial refund of your original investment.
Due to the digital nature of our offerings and the immediate access provided to online materials, live coaching, and community support, we’re unable to offer a full refund once access is granted.
After the 14-day period, all sales are final and non-refundable.
If you choose to cancel your membership, access will remain active until the end of your current billing cycle, and no further payments will be charged.
4. Community Standards
Soul Sister Health is built on connection, respect, and authenticity.
We’re committed to creating a safe, supportive environment for every member of our community.
By joining the Thrive Coaching Circle, you agree to:
Treat other members with kindness, respect, and confidentiality.
Avoid judgmental, discriminatory, or disrespectful language or behaviour.
Keep all personal information and discussions within the Circle private.
Refrain from soliciting, spamming, or promoting outside services or products.
Soul Sister Health reserves the right to remove any member from the community or revoke access without refund if these standards are not upheld or if behaviour is deemed inappropriate, unsafe, or disruptive.
5. Recording & Confidentiality
All live group coaching calls are recorded and uploaded to the private member portal for replay access.
By participating in these sessions, you consent to being recorded.
Recordings are made available only to current members and are not shared outside the private Circle.
Confidentiality is an essential part of this space — what’s shared in the Circle stays in the Circle.
6. Health, Medical & Personal Responsibility
Soul Sister Health provides education, accountability, and lifestyle guidance within the professional scope of Certified Health Coaches, Exercise Physiologists, and Personal Trainers.
We do not provide medical advice or make recommendations regarding any medical issue, health condition, or treatment you might be receiving.
It is the onus of the individual to seek appropriate medical care and advice in conjunction with any coaching received from Soul Sister Health.
By participating, you acknowledge and agree that:
You are responsible for your own health, wellbeing, and decisions.
You will consult your healthcare provider before making significant changes to nutrition, exercise, or lifestyle.
All coaching is for educational and informational purposes only.
You release Soul Sister Health, its founders, and coaches from any liability related to the use or misuse of this information.
7. Pricing & Payments
All pricing is stated in AUD and displayed on the sales page at the time of purchase.
Membership renews automatically each month unless cancelled before your next billing date.
By joining, you authorise Soul Sister Health to process recurring payments until you choose to cancel your membership.
8. Intellectual Property
All materials, videos, resources, and program content are the intellectual property of Soul Sister Health.
You may not copy, share, reproduce, or distribute these materials without written permission.
9. Termination of Access
Soul Sister Health reserves the right to revoke access to the Thrive Coaching Circle if:
You breach these Terms & Conditions.
You engage in disrespectful or harmful behaviour.
You share program materials outside the membership.
We may terminate access without refund in cases of misconduct, breach of confidentiality, or community disruption.
10. Contact
Questions or requests:
hello@soulsisterhealth.com.au
1:1 VIP COACHING TERMS & CONDITIONS
1. Business Information
Legal Entity: ES Leyden & AT McGrath Partnership T/A Soul Sister Health
ABN: 30 849 896 979
Business Address: [Insert business address for legal notices]
Support Email: hello@soulsisterhealth.com.au
Jurisdiction: Primarily Australia, with some international clients.
2. Access & Duration
The VIP Coaching experience is a private, personalised coaching container designed to provide tailored support and accountability.
Coaching is billed month-to-month, and while we encourage clients to remain for at least 2–3 months to experience full transformation, you may cancel anytime before your next billing cycle.
Access includes:
Private 1:1 coaching calls with Anna or Em
Access to supporting materials and tools
Optional recording of sessions for your personal use
Access is for the individual client only and cannot be shared or transferred.
3. Refund Policy
We understand that sometimes things don’t align.
If you join and decide within the first 14 days that the VIP Coaching experience isn’t the right fit, we’ll offer you a partial refund of your original investment.
Due to the personalised and digital nature of the VIP Coaching — including direct access to your coach, digital resources, and tailored support — we’re unable to offer a full refund once coaching has commenced.
After the 14-day window, all sales are final and non-refundable.
If you wish to cancel future coaching, please email hello@soulsisterhealth.com.au before your next billing cycle.
4. Recording & Confidentiality
All 1:1 sessions may be recorded upon request and made available for your personal use.
Recordings are securely stored and will not be shared with any third party without your consent.
Confidentiality is central to our coaching relationship. All information shared during coaching sessions is treated as strictly confidential, except where disclosure is required by law or for safety reasons.
5. Community & Conduct
Although VIP Coaching is a private experience, clients may interact within the broader Soul Sister Health community (such as events or group calls).
We uphold high standards of respect, professionalism, and care.
By working with us, you agree to:
Treat all interactions with honesty, respect, and integrity.
Honour boundaries and time commitments.
Refrain from inappropriate or disrespectful conduct.
Soul Sister Health reserves the right to terminate coaching immediately if behaviour is deemed inappropriate, unsafe, or in breach of these terms.
6. Health, Medical & Personal Responsibility
Soul Sister Health provides education, accountability, and guidance within the professional scope of Certified Health Coaches, Exercise Physiologists, and Personal Trainers.
We do not provide medical advice or make recommendations regarding any medical issue, health condition, or treatment you might be receiving.
It is the onus of the individual to seek appropriate medical care and advice in conjunction with any coaching received from Soul Sister Health.
By participating, you acknowledge and agree that:
You are responsible for your own health, wellbeing, and decisions.
You will consult your healthcare provider before making significant changes to nutrition, exercise, or lifestyle.
All coaching is for educational and informational purposes only.
You release Soul Sister Health, its founders, and coaches from any liability related to the use or misuse of this information.
7. Pricing & Payments
All pricing is listed in AUD and displayed on the relevant sales page at the time of purchase.
Payments are billed monthly and will renew automatically unless cancelled before your next billing date.
8. Intellectual Property
All resources, materials, and tools provided through VIP Coaching are the intellectual property of Soul Sister Health.
You may not copy, share, or distribute any materials without written permission.
9. Termination of Services
Soul Sister Health reserves the right to terminate coaching services if a client:
Breaches these Terms & Conditions
Fails to meet agreed payment obligations
Engages in disrespectful, harmful, or unethical behaviour
In such cases, access will be revoked immediately, and no further sessions will be scheduled.
10. Contact
Questions or requests:
hello@soulsisterhealth.com.au